A norm in today’s digital society, Unified Communications as a Service (UCaaS) is a powerful solution for businesses looking to streamline their communication and collaboration infrastructure.
Many businesses still are struggling with outdated or inefficient modes of communication, accounting for a serious amount of time and productivity lost.
According to a Harvard Business Review study, the average employee within a large business switches between different applications nearly 1,000 times per day. Unified Communications as a Service (UCaaS) counters this problem and helps businesses maintain effective communication while raising productivity rates and increasing business revenue prospects.
What is UCaaS?
Given the scale of businesses in the modern digital age, these businesses need effective, consistent, and easy-to-use communications to be productive and maximize business continuity.
It seamlessly integrates voice, video, messaging, and more into a single cloud-based platform, allowing flexible work environments, reduced costs, and improved user experience.
This allows employees to easily switch between apps and methods of communication without wasting time. There are many external providers, such as OmniCaaS that offer this as a managed service and deal with product updates, security, and more. This saves businesses most of the stress and hassle of maintaining a large-scale communications platform.
A UCaaS cloud-delivered model consolidates the following communication tools into one service:
- Voice (VoIP) and Video Conferencing
- Instant Messaging and Presence
- File Sharing and Collaboration Tools
- Mobile Integration and Analytics
Points to Consider Before Switching to UCaaS Platforms
1) Broadband Capacity
Given that UCaaS is a completely digital solution powered by cloud technology, having an internet connection and bandwidth that can sustain all users is a must. You need to evaluate the network resilience by conducting a thorough audit to ensure your network can support high-quality voice and video traffic. If the broadband in question is unable to withstand the data requirements of UCaaS, everything from voice calls to file transfers and beyond will suffer. This will lead to ineffective communication between colleagues and customers.
If a business is still relying on consumer broadband before switching to UCaaS, it needs to consider investing in a more appropriate internet solution.
The bandwidth in traditional broadband connections is often divided between households and locations, leading to different speeds. This creates a problem for businesses that need a fast, consistent connection at all times. Modern solutions, such as leased lines solve this issue by offering businesses a dedicated full-fibre connection, running straight to their premises, rather than the connection being split across a wider area. Furthermore, SD-WAN Implementation helps optimize traffic routing and prioritizes important communication traffic, reducing latency.
There are more options you can consider when looking to improve business broadband. Connect with your service provider experts to help you navigate this.
2) What UCaaS features does a business need?
No two businesses will have the same requirements. One business may favor specific modes of communication over another. That’s why, before investing in UCaaS, businesses should take note of their current communications methods, which applications are used the most, and which ones could benefit from additional resources. This will not only save unnecessary costs, but help you effectively migrate to UCaaS.
3) Integration with Existing Systems
While some businesses require a complete overhaul of their communication tools and systems, many businesses may simply be seeking new technology to work alongside the existing systems they are used to.
UCaaS should be able to complement your current IT ecosystem. Considering the potential “shock to the system” of changing a whole communications system in a single day, this makes a lot of sense. When the two technologies are used in tandem, workers will still be able to benefit from a new system and have a solid understanding of their work processes.
This is what makes UCaaS such an appealing product for many – companies can onboard a UCaaS system and integrate it with their existing platforms, solutions and tools. It gives your team access to new and enhanced communication while retaining the ability to use a variety of well-known, current solutions that your staff is accustomed to.
Before choosing a provider, confirm that it can seamlessly integrate with your CRM, ERP, or project management platforms to enhance workflow and maintain data consistency. Proper planning reduces disruption and data loss.
4) Budget
The most important element of choosing the right UCaaS provider and migration plan is to set a clear budget. Having the proper knowledge of how much can be spent on a new communications system is essential.
When considering a budget, many businesses fail to acknoledge the cost savings that come with UCaaS – cutting their communications costs drastically with a new system, instead of spending more.
Having all necessary communication channels efficiently housed on a single platform, by a single provider, and with a single monthly subscription fee is only one of the many benefits of UCaaS. By removing several payments in favor of just one, this helps organizations save money by avoiding needless expenditure on many platforms and by keeping company spending clear and straightforward.
Key Factors to Consider Before Choosing the Right UCaaS Provider
- Reliability and Uptime Guarantees
- Scalability
- Customer Support
- Transparent Pricing Models and Flexibility
- Integration Capabilities
If your business is in need of a more efficient communications system while also seeking the support of an experienced and reliable communications technology provider, then connect with the expert team at OmniCaaS. With years of experience in the business technology space, we believe that communication should be effortless and efficient. We help businesses stay on top of emerging trends, so they can take advantage of new technology and enjoy the benefits.
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