AI Call Center Agents
Transform Every Call into an Intelligent Conversation
With our AI Call Center Agents, you get an intelligent, always-on virtual workforce that automates customer interactions, boosts productivity, and reduces costs.
Smarter Conversations. Faster Resolutions. Happier Customers.
500+ Voices
Trusted by thousands.
40+ Languages
Easily create fluent voiceovers fast.
4.7/5
Trusted by top creators and marketers.
What Exactly Are AI Voice Agents?
AI Call Center Agents are intelligent virtual assistants powered by natural language processing (NLP) and machine learning.
They engage with customers through voice and chat, understand intent, and provide accurate, context-aware responses.
Unlike traditional IVR systems that rely on rigid menu trees, OmniCaaS AI Agents converse naturally. They guide callers, resolve queries, and connect to live agents only when necessary.
This improves efficiency while ensuring a smooth and frustration-free experience for customers.
Why Businesses Love Our AI Voice Agent
Businesses across industries are embracing OmniCaaS AI Voice Agents for one simple reason: it makes every conversation smarter, faster, and more human.
Whether managing customer support, sales, or service operations, our AI voice technology delivers the perfect blend of automation and empathy that modern businesses need.
From retail and healthcare to finance and logistics, the OmniCaaS AI Voice Agent can be trained to understand industry-specific terminology, workflows, and compliance needs. It adapts to your brand tone and handles your unique customer scenarios with ease.
Result: A smarter, scalable, and more efficient call center that your customers, and your team, will love.
AI Voice Agents for Every Business - Big or Small
Our AI Voice Agent technology is built to serve any business. Whether you’re a small 5-person office managing client appointments or a 5,000-person enterprise handling thousands of customer interactions daily, we offer affordable services that are designed just for you.
Our solutions scale effortlessly with your needs. For smaller teams, the AI Agent acts as a virtual receptionist, handling inbound calls, scheduling appointments, and ensuring no inquiry is ever missed. For mid-sized and large organizations, it becomes an intelligent communication hub, routing calls, resolving common support issues, and gathering actionable data insights in real time.
No matter your industry or company size, OmniCaaS helps you deliver professional, always-on communication without the overhead of expanding staff.
Our AI Call Center Services
At OmniCaaS, we don’t just offer technology. We deliver intelligent communication solutions that redefine customer engagement.
Customer Support
We deliver consistent, accurate, and empathetic assistance every time. Our AI agents are trained to understand customer queries, troubleshoot common issues, and guide users through step-by-step resolutions.
24/7 Call Handling
Never miss a customer call again. With round-the-clock availability, our AI-powered system ensures that every inquiry, request, or issue is handled promptly.
Appointment Scheduling
Streamline your scheduling process with intelligent automation. Our AI Call Center Agents can book, confirm, reschedule, or cancel appointments directly through integrated calendar systems. This minimizes any manual errors and saves valuable staff time.
Call Transcription
Gain complete visibility into every customer conversation with real-time call transcription. Our AI automatically transcribes calls, capturing key details, customer intent, and important follow-ups.
After-Hours Coverage
We provide uninterrupted customer service, even when your office is closed. OmniCaaS AI Call Center Agents handle after-hours inquiries, collect messages, and route urgent calls to on-call staff when necessary.
Technical Support
Empower your customers with quick and accurate tech assistance. From guiding users through software installations to resolving common connectivity issues, our AI agents deliver tier-one technical support efficiently.
Build, extend and customize
Build artificial intelligence (AI) agents on our intuitive interface, no coding skills required. Preview, optimize and rapidly deploy for your specific customer service workflows.
Connect to applications
Bridge the gap between agents and common enterprise applications. Use prebuilt tools that connect to over 80 leading enterprise apps.
Deploy to your preferred channels
Manage authentication centrally across several application programming interfaces (APIs) and systems with enterprise-grade security controls.
Every Call Counts - Here’s the Proof
Powered by OmniCaaS UCaaS technology, our AI Call Center connects seamlessly with your business systems to deliver real-time, human-like support anytime, anywhere. It intelligently manages every customer touchpoint, from inbound calls to live SMS chats.
1500
Customer Calls
Businesses worldwide trust our AI Call Center
200
Hours Saved
Efficient call handling and intelligent routing
100
Answered Calls
We provide responsive, round-the-clock coverage for every business
99.9
Uptime
Our platform guarantees near-perfect reliability and uninterrupted service
Launch in 4 Simple Steps
Getting started with OmniCaaS AI Call Center Agents is effortless. Our setup process is designed for speed, simplicity, and seamless integration.
Ready to Transform Every Conversation?
Deliver exceptional customer experiences with intelligent automation.
OmniCaaS makes it simple to modernize your call center, reduce costs, and improve responsiveness.
Step 1
Schedule a Demo
See the OmniCaaS AI Call Center in action. Our experts walk you through the platform’s capabilities and help identify opportunities to automate your communication workflows.
Step 2
Customize Your AI Agent
We tailor your AI Voice and Call Center Agents to your specific business needs. From tone and script preferences to CRM and UCaaS integrations, customize as per your needs.
Step 3
Connect Your Systems
Integrate effortlessly with your existing tools and platforms. This includes your UCaaS, CRM, and helpdesk software.
Step 4
Go Live & Scale
Once configured, your AI Agents are ready to handle real customer interactions instantly. Monitor performance through our real-time analytics dashboard and scale as your business grows.
Discover Your AI Savings Potential
Experience real examples of how our virtual agents answer customer questions, qualify leads, schedule appointments, and resolve support issues - all in real time.
Benefits of Using AI Call Center Agents
Designed to sound natural, think intelligently, and act instantly, our AI agents handle high call volumes effortlessly while delivering consistent and high-quality interactions every time.
24/7 Availability
Your customers don’t operate on a fixed schedule, and neither do our AI agents. They provide uninterrupted, around-the-clock support. Whether it’s assisting customers after hours, answering FAQs, or routing urgent issues to human specialists.
Cost Efficiency
Hiring, training, and managing a full call center team can be costly. OmniCaaS AI agents reduce overhead by automating routine tasks and handling high-volume inquiries at a fraction of traditional staffing costs.
Lightning-Fast Response
Speed matters in customer service. AI call agents instantly recognize customer intent, retrieve relevant information, and respond in seconds by eliminating wait times and boosting satisfaction rates.
Consistency and Accuracy
Unlike traditional agents who may vary in tone or accuracy, AI agents deliver consistent information every single time. They’re trained on your business’s data and continuously refined through real-world interactions.
Seamless Integration
OmniCaaS AI agents work effortlessly within your current UCaaS or CRM environment. From pulling customer histories to logging call transcripts, they blend into your workflows with zero disruption.
Scalable Support for Growing Businesses
Whether you handle 100 calls or 10,000, OmniCaaS AI agents scale instantly to meet your needs. Add new lines, languages, or departments without additional recruitment or training.
Automation that Feels Human. Powered by OmniCaaS.
With OmniCaaS AI Call Center Agents, you can provide instant, intelligent, and consistent service while keeping operational costs low.
Our AI-powered communication ecosystem helps you focus on what truly matters by growing your business and delighting your customers.
Simple, Transparent Pricing
Choose the plan that fits your business. All plans include setup assistance and integration support.
Starter
$750/per month
Perfect for small businesses getting started with AI
1 AI Agent
500 calls/month included
Basic call transcription
Email support
Calendar integration
Standard business hours training
Most Popular
Professional
$1,200/per month
Most popular for growing businesses
3 AI Agents
2,000 calls/month included
Multi-language support
Advanced transcription & analytics
Priority support
Full CRM integration
Custom voice & personality
Appointment scheduling
Enterprise
Custom/contact us
For organizations with complex needs
SLA guarantees
Unlimited AI Agents
Unlimited calls
Advanced analytics & reporting
24/7 dedicated support
Custom integrations
White-label options
Advanced security features
Dedicated account manager
All plans include a 14-day free trial with no credit card required. Cancel anytime with no penalties.
Trusted by Businesses Who’ve Transformed Their Customer Experience
From startups to global enterprises, businesses across industries rely on our AI Call Center solutions to deliver faster, smarter, and more reliable customer support.
Ready to Transform Your Phone System?
Start your 14-day free trial today. No credit card required. Setup in 48 hours.
Setup Time
48hrs
Upfront Cost
$0
24/7 Coverage
24/7
Cost Savings
85%
Frequently Asked Questions
Everything you need to know about AI agents for your business
How quickly can I get AI agents up and running?
Most implementations are complete within 48 hours. We handle the integration with your existing UCaaS platform, configure your AI agents based on your needs, and provide training. You’ll be taking AI-powered calls by the end of week one.
Will this work with my current phone system?
Yes! Our AI agents are designed to integrate seamlessly with major UCaaS platforms. We connect directly to your existing phone infrastructure, maintaining all your current numbers, extensions, and routing configurations. No need to replace your phone system.
What happens if the AI agent can't handle a call?
AI agents are trained to recognize when they need human assistance. They can seamlessly transfer calls to your team with full context of the conversation. You can also set custom escalation rules for specific scenarios or keywords.
How accurate is the call transcription?
Our transcription uses advanced AI with 95%+ accuracy for clear calls. All transcriptions are stored securely and are fully searchable. You can review, edit, and export transcripts at any time.
Can AI agents handle multiple languages?
Yes! Our Professional and Enterprise plans support multiple languages. AI agents can detect the caller’s language and respond accordingly, or you can set specific languages for different phone numbers.
What about data security and compliance?
Security is our top priority. We’re ISO 27001 certified, SOC 2 Type II compliant, and HIPAA-ready. All calls are encrypted, transcriptions are stored securely, and we provide complete audit trails for compliance requirements.
How do you calculate cost savings?
We compare the total cost of employment (salary, benefits, training, overhead) against our service fee. A typical receptionist costs $50,000-$67,000 annually and works 2,080 hours. Our AI agents provide 24/7 coverage (8,760 hours) for $9,000-$14,400 annually—that’s 70-85% savings with 4x the coverage.
Can I customize the AI agent's personality and responses?
Absolutely! You can customize the agent’s voice, tone, greeting scripts, and responses to match your brand. Our Professional and Enterprise plans include advanced customization options and the ability to upload your specific knowledge base and FAQs.
Turn Every World Into Opportunity
Effortlessly transcribe, translate, and subtitle your audio and video files in over 40 languages
